Everyday use FAQs
How to Use Auto-Unlock for iOS
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How to Use Auto-Unlock for Android
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How to Enable Auto-Lock
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How do I set my Yale Smart Lock to lock at a specific day and time?
‘Lock at a Time’ is an advanced scheduling option within the Auto-Lock feature of the Yale Home app. It allows you to set specific days and times for your lock to automatically secure your door.
How to enable it in the Yale Home app:
- Open the Yale Home App.
- Select your lock and then tap the gear icon in the top right of the screen to get to Lock Settings.
- Select "Auto-Lock".
- Toggle to Enable.
- Select "Auto-Lock When".
- Choose "At a Time".
- From here you can choose the days and times that your Smart Lock will automatically lock.
Important: Although this feature functions without Wi-Fi functionality, an internet connection via a Yale Connect Wi-Fi Bridge is required (sold separately), if you want to receive notifications when you are not in Bluetooth proximity of the lock.
How to Create Door Ajar Notifications?
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How to Create, Modify, and Delete Smart Alerts
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How to enable/disable lock sounds
By default, Yale Smart Locks make sounds when locking and unlocking the door. It is easy to modify these settings by following the steps below:
- Open the Yale Home App.
- Select your lock and then tap the gear icon in the top right of the screen to get to Lock Settings.
- Scroll to Device Settings and select.
- From here you can adjust the lock sounds to your preference.
How do I set my Smart lock to privacy mode?
In 'Privacy Mode', the door can only be unlocked manually from inside of the building or with a key from the outside. All digital remote lock functionality and logging will be disabled.
The feature can be managed by following the process below:
- Open the Yale Home app.
- Select your lock and then the settings icon.
- Scroll down to "Privacy Mode" and toggle to enable or disable.
Note: For users using the Yale Home app with the language set to Hebrew, this feature will be referred to as 'Shabbat Mode'.
How to add a House to your Yale Home App
It is very simple to manage and view all of your properties, or homes in the Yale Home app. If you have multiple properties, you can create keys (houses) for each of them within the app.
You can choose to add a new house to your app when you set up a new device. Follow the steps below to do this:
- Open the Yale Home app.
- Select to top right "+" option to set up a device.
- Scan the device QR code (select "Help me find QR code" if unsure where to find this).
- Select "Start".
- Select "Continue" and then "Begin Setup". The Yale Home app will then scan for the new device.
- Once the app finds the device, you will then be able to select from a list of your existing properties, as well as "Create a New House". Select the latter option if you want to create a new key (house).
- When prompted, give your house a name, a photo (if you wish) and then select "Continue".
Continue setting up the device by following the onscreen instructions. The next time you open your Yale Home app home screen, you will see the new house in the app. You will also be able to select this house, during set up for new devices going forward.
What are the different types of Guest Access?
Access levels and schedules determine how and when a user can access and control the lock.
The Yale Home app offers 2 access levels: Owner and Guest. An Owner has full access to the lock and Guests have limited access (outlined under Access Levels). Only lock Owners can share access with Guests to a lock. When inviting Guests, you can customize their access level and choose to be notified when they operate your lock.
There are also different Access Schedules: Always, Recurring, and Temporary (outlined under Access Schedules).
Owners
Lock Owners are users who:
- Can lock and unlock the device, via Yale Home app.
- Can lock and unlock the device via Personal Entry Code (using a Smart Keypad).
- Can use Auto-Unlock.
- Can invite or remove other owners.
- Can control all lock settings.
- Can view the device activity feed.
- Can view the guest list.
Guests
Guest is the default access level for anyone invited to your Yale Smart Lock however, you can update a person's access level at the point of invite, or at any time thereafter. Guest users:
- Can lock and unlock the device via Yale Home app*
* Cellular data or an Internet connection is required. Due to the 3 levels of Guest Access Schedules, our servers need to verify that the guest is connecting during the timeframe that they are authorized. - Can lock and unlock door via Personal Entry Code (using a Smart Keypad)
Access levels
- Always: Guests will have unlimited access, but the owner can change or delete their access at any time.
- Recurring: Guests will have a scheduled access that repeats. For example- guests will be invited every Tuesday for a set period of time.
- Temporary: Guests will have a limited invitation to your device that expires. For example- guests will have access for a one time use, limited to the date and time that you've selected.
How to set Smart Lock access levels
The Yale Home App offers 2 access levels: Owner and Guest. Guest is the default access level for anyone invited to your Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter.
PLEASE NOTE: Guests need to create an account and download the Yale Home App.
Select either iOS or Android (depending on your device) for steps to change Access Levels.
iOS
Changing a Guest to an Owner
- Open the Yale Home App and within the house where your lock is, select the Access Icon from bottom of the screen
- Select the Guest you want to edit
- Select Owner to change the Access Level from Guest to Owner
- A yellow tick will display beside your selection
- Select the back arrow to confirm changes
Your Guest is now an Owner and will display as an Owner in your Guest List
You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.
Lock Owners
Users with Owner Access can:
- Lock and unlock door via Yale Home App
- Use Auto-Unlock
- Invite/remove guests and owners
- Control all lock settings
- View activity feed
- View guest list
- Operate the lock remotely via Yale Connect Wi-Fi Bridge
Guests
Users with Guest Access can:
- Lock and unlock the door via the Yale Home app
- Not use Auto-Unlock
- Not invite/remove guests and owners
- Not control all lock settings
- Not view activity feed
- Not view guest list
PLEASE NOTE: Guests can not operate the lock remotely
Android
Changing a Guest to an Owner
- Open the Yale Home App and within the house where your lock is, select the select the Access Icon from bottom of the screen
- Select the Guest you want to edit
- Change the Access Level from Guest to Owner
- Select the "Save Changes" option at the bottom of the screen to save your changes
Your Guest is now an Owner, and will display as an Owner in your Guest List
You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.
Lock Owners
Users with Owner Access can:
- Lock and unlock door via Yale Home App
- Use Auto-Unlock
- Invite/remove guests and owners
- Control all lock settings
- View activity feed
- View guest list
- Operate the lock remotely via Yale Connect Wi-Fi Bridge
Guests
Users with Guest Access can:
- Lock and unlock door via Yale Home app
- Not use Auto-Unlock
- Not invite/remove guests and owners
- Not control all lock settings
- Not view activity feed
- Not view guest list
PLEASE NOTE: Guests can not operate the lock remotely
How to Invite Guests to Your Smart Lock
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How to set access schedules
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How to use a personal entry code
A built in lock Keypad, Yale Smart Keypad or Yale Smart Keypad 2 - Fingerprint must be in place to create and use personal entry codes.
Once you have set up the Keypad, follow the steps below to find, update, and use your personal Entry Code.
To find your personal entry code:
- Open up the Yale Home App.
- Select Access from the bottom of the screen.
- Select yourself from the Guest List to get to My Access.
To update your personal entry code:
Your personal entry code(s) appears below the associated lock if there are multiple locks. Depending on the settings on the lock, it may be blanked out as a security precaution. If this is the case you will need to authenticate with your phones passcode/biometrics to view the code. If you want to update an existing personal entry code, follow the steps above, then:
- Select the Entry Code you wish to change.
- Enter a new code (first time setup) or, select Manage Entry Code and then enter a code.
- Select Save to confirm.
To use your Personal Entry Code:
- Enter your personal entry code on the keypad
- Press the Yale button, or tick, depending on the keypad model.
- The keypad light will pulse and then flash when the lock operation has been completed.
Entry codes need to be between 4 and 6 digits and a user may have up to 220 entry codes on a lock.
Guests with keypad access have a Yellow circle with a hash symbol to the right of their name in the Guest List. If you have assigned Entry Codes to guests, follow the same steps to update their personal entry codes from within the Yale Home App.
How to delete a lock from your account
If you are the only app owner for the Yale Smart Lock and wish to delete because you no longer require access to it, you will need to factory reset the lock to remove it from your account. Factory resetting the lock will also remove all other associated accounts from the lock.
- Ensure you are within Bluetooth range of the lock (4 metres).
- Open the Yale Home app.
- Select your lock and then the settings icon.
- Scroll down to Utilities, select Factory Reset and follow the onscreen prompts.
- The lock has now been reset and removed from your Yale Home app.
If you are a Guest user for a lock and you want to remove the device from your account:
- Open the Yale Home app, select "Access” from the bottom of the screen.
- Select your profile.
- Select "Remove User".
How do I enter my home and/or disable access, if my phone is lost or stolen?
If your phone is lost or stolen, follow these steps to regain access to your home:
To log out of all devices/disable your phone’s access to your lock, you will need access to the Internet and the email account you use with your Yale Home account. You can access the Internet via a desktop computer or an alternative mobile device such as another phone or a tablet.
- Go to this website
- Select the link Login with email from the bottom of the screen
- Enter your email and password to login
- Login to your email account and retrieve the verification code
- Go back to the account website, enter the code, and select verify
- Select Lost Phone to log out of the Yale Home App on all devices
- Select Logout of Yale Home App to complete steps
You are now logged out of your Yale account.
PLEASE NOTE: Any third party apps such as Amazon, Google Assistant, etc. will continue working as expected.
To regain access to your home:
If you have a physical key, you can use that to get into your home.
If you have a Yale Smart Keypad you can use the keypad instead of the Yale Home App.
Another Owner of the Yale Smart Lock can open your door remotely if you have a Yale Connect Wi-Fi bridge installed.
If none of the options mentioned before works you will need to gain access to your Smart lock using another smartphone.
- Step 1: Download the Yale Home App to a substitute smartphone.
- Step 2: Log into your Yale Home account
You can now operate your lock using this phone. Once you have a permanent replacement phone, there is no need to set up your Yale devices again. All that is required is to download the Yale Home App on the replacement phone and sign in/validate your phone number or email address. All of your Yale Home devices will remain set up in your account.
Additional Suggestions
Both iOS and Android provide tools to help locate your phone and in some cases disable it (depending on the security features you’ve enabled).
iPhone users:
Visit www.icloud.com, log in to your iCloud account, and select the “Find my iPhone” feature.
Android users:
Visit www.google.com/android/devicemanager and log into your Google Account.
If your phone cannot be located, you need to contact your cellular service carrier. If your phone cannot be retrieved your carrier can help you get a replacement phone and regain access to your phone number.
Apple watch and Yale Home
If you have an Apple Watch and a Yale Smart Lock connected to the Yale Home app, you can use your Apple Watch to operate the device.
Firstly, ensure that you have installed the Yale Home app on your Apple Watch. You can do this using the "Watch" app on your iPhone.
Open the Yale Home app on your Apple Watch. Tap the green lock circle to unlock the door. With compatible locks you can also tap the red lock circle to lock.
Notes:
- Remote operations and Auto-Unlock do not work with Apple Watch. The user must be within Bluetooth range.
- Yale Home functionality for Apple Watch is available to lock owners only. If you would like to operate your lock using your Apple Watch, you must be an owner of the lock and not a guest.
