Support for the Yale Home App

Note - Yale Home App was previously named Yale Access

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Yale Linus L2 Frequently Asked Questions

How do I know if Linus L2 is compatible with my door

 The Yale Smart Door Lock compatibility checker will be able to assist with the compatibility with your door: Click here to check your compatibility

How do I remove the battery cover a from the device?

The battery cover slides off the front of the device, slide it away from the thumb turn, once you feel it unclip you may lift the battery cover away from the lock. To reattach it, slide it back on towards the thumb turn and it...

Is it possible to power the Yale Linus® Smart Lock L2 from a power outlet in the home? 

No, the Linus® Smart Lock L2 is powered by the rechargeable battery supplied in the box. This battery needs to be removed in order to recharge it using a USB-C charge cable.

How do I power on the Linus® Smart Lock L2?

The Linus® Smart Lock L2 will automatically power on when inserting the battery. Note - ensure the battery is fully charged first.

How do I power on the Linus® Smart Lock L2?

The Linus® Smart Lock L2 will automatically power on when inserting the battery. Note - ensure the battery is fully charged first.

How do I power on the Linus® Smart Lock L2?

The Linus® Smart Lock L2 will automatically power on when inserting the battery. Note - ensure the battery is fully charged first.

Getting Started

Learn how to set up your Yale Linus® Smart Lock L2 quickly and easily with step-by-step instructions.

Introduction to the Yale Home App
What is Yale Home?
Yale Home (formerly Yale Access) is Yale’s all‑in‑one smart home app, letting you connect, control, and monitor your Yale devices from one place, with support for leading voice assistants.
What can it do?
Manage locks, cameras, alarms, doorbells, and more; view live video, receive instant alerts, use two‑way audio, and manage multiple properties—all from a single app.

Support for getting started

Everyday use

Discover how to make the most of your smart lock with tips for daily operation and functionality.

How to download the Yale Home AppDownload the Yale Home App from the links below.
When setting up a new device, open the Yale Home app, tap “+”, scan the device QR code, and start setup. Once the device is found, choose “Create a New House”, then name it and add a photo if you like.
Can I use Yale Home with Apple Watch?
Yes. Install the Yale Home app on your Apple Watch via the iPhone Watch app, then open it on your watch. Tap the green lock icon to unlock your door, and on compatible locks, tap the red icon to lock.
How to Reset a Forgotten Password for the Yale Home account
You can reset your password through the 'forgotten password' flow on the log-in page of the Yale Home app. Alternatively, use the link below and select forgot password:
https://account.aaecosystem.com/login
How to Delete a Lock from Your Account
If you’re the only owner and no longer need access, you’ll need to factory reset the lock. Stay within Bluetooth range, open the Yale Home app, select the lock, go to Settings > Utilities > Factory Reset, and follow the prompts. This removes the lock and all associated users from your account.

Support for everyday use

Troubleshooting

Find solutions to common issues and ensure your lock is working smoothly at all times.

Updating Lock Firmware
Firmware updates are released periodically and usually start automatically when the lock owner connects to the lock locally. Updates take around 5–15 minutes, during which you can still use the lock in the app. Keep your phone close to the lock, with Bluetooth enabled and the Yale Home app open, until the update is complete.
How do I Factory Reset my lock?
To factory reset your lock, stay within Bluetooth range, open the Yale Home app, select your lock, go to Settings > Utilities > Factory Reset, and follow the on‑screen steps. This restores the lock to factory settings and removes it from your app.
I need to reset a previously owned device
Previously owned Yale smart locks must be factory reset before setup by a new owner. If the lock wasn’t reset, Yale will need the previous owner’s permission to release it, which can take up to 30 days. If possible, contact the seller directly to reset the device faster. If bought from a retailer, contact them to arrange an exchange.
I received a request to factory reset my lock?
This means someone is requesting permission to reset a Yale smart lock that’s still registered to your account. To allow this, select “Yes” in the email. Approving the request gives Yale permission to factory reset the lock, removes your ownership, and revokes access for all existing users. Please note, the request expires after 30 days.